November 2011
1 post
Creating a Culture of Innovation
I recently spoke on a panel for the Greater Miami Chamber of Commerce on how to create a culture of innovation. Here are my notes from the talk — as always, I welcome any and all feedback.
How do you define innovation?
Many people think of innovation as one breakthrough idea that changes everything. I believe that on the surface this is generally true, but in reality, innovation is the...
May 2011
1 post
3 tags
Sorry AMEX, Your 'Social Currency' isn't Social.
I love my American Express Charge Card, I really do. I use my Gold Card to pay for pretty much anything I possibly can because of all the associated benefits: Reward Points, warranty extension, amazing customer service, etc. I’ve grown to love the Amex brand and consider myself a loyal and happy customer.
However, this new ad campaign around ‘Social Currency’ bothers the hell...